How to Pay Your Duke Energy Bill

Duke Energy serves customers across the Carolinas, Florida, Indiana, Ohio, and Kentucky. Payment options vary slightly by state but the following channels are available in all service territories. (Source)

1. Online at duke-energy.com. Sign in or use guest payment. Accepts credit/debit cards or bank account with no fees.
2. Duke Energy app. Available on iOS (iTunes) and Android (Google Play). Pay directly from your smartphone.
3. Auto Pay. Set up automatic monthly payments through duke-energy.com or the app.
4. Phone. Call 1-800-777-9898 to pay by telephone. Residential customer service hours are 7am-7pm.
5. Mail. Send a check or money order to Duke Energy, P.O. Box 1094, Charlotte, NC 28201-1094.
6. In person. Visit Duke Energy preferred payment locations. Find locations at duke-energy.com/home/billing/payment-locations.

Duke Energy on Deferit

Deferit members paid over 35,000 Duke Energy bills in the past 12 months.

Payment Methods and Options

Late Fees and Payment Policies

Duke Energy offers due date extensions, installment plans, and budget billing for customers who need additional time to pay. Contact customer service at 800-777-9898 to request assistance.

Duke Energy Customer Service

Can’t Pay Your Duke Energy Bill?

If you are having difficulty paying your Duke Energy bill, Duke Energy offers installment plans, due date extensions, and budget billing options. Contact customer service at 800-777-9898 (residential, 7am-7pm) or 800-653-5307 (business, 7am-6pm) to discuss available arrangements. (Source)

Deferit members can pay their Duke Energy bill today and split the cost into 4 installments over 8 weeks. Deferit pays Duke Energy in full so your service stays connected.

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Frequently Asked Questions

How do I pay my Duke Energy bill online?

Go to duke-energy.com and sign in to your account, or use the guest payment option. Pay with a credit card, debit card, or bank account with no fees. (Source)

What is Duke Energy’s customer service phone number?

Residential customers can call 800-777-9898 (7am-7pm). Business customers can call 800-653-5307 (7am-6pm). Indiana residential customers can call 800-521-2232 (Monday-Friday 7am-7pm EST). (Source)

Does Duke Energy have AutoPay?

Yes. Duke Energy offers Auto Pay, which automatically deducts your monthly payment. Set it up through duke-energy.com or the Duke Energy app. (Source)

Can I pay my Duke Energy bill by phone?

Yes. Call 1-800-777-9898 to pay by telephone. (Source)

What payment assistance options does Duke Energy offer?

Duke Energy offers installment plans, due date extensions, and budget billing for customers who need flexible payment arrangements. Contact customer service at 800-777-9898 to discuss your options. (Source)